A deposit policy your customers can read in one go.
How much you ask, what it pays for, and when it comes back. Make the choices; the policy writes itself in plain words, ready to copy into a quote, an email or your website.
Deposit and cancellation policy
We ask for a deposit of 25% of the quoted total when you accept a quote. The deposit holds your place on the schedule and pays for the materials ordered for your job, and it counts toward your final bill.
If you cancel at least 2 days before the scheduled work, your deposit is refunded in full. If you cancel later than that, we may keep the deposit, or the part of it already spent on materials for your job.
You may move your appointment once with at least 2 days notice and keep your deposit toward the new date.
If we have to cancel, your deposit is refunded in full.
Questions about this policy? Ask us before you accept the quote.
A starting draft, not legal advice.
Rules on deposits, refunds and cancellations differ by state and by trade. Read the draft against yours, or with a lawyer, before you use it.
Collect the deposit when they say yes.
A Ciolk quote takes the deposit on the customer's phone the moment they accept it.